As a consumer, I can tell you that I am not satisfied with the level of service I am getting. Only once in my series of tests did my download speeds reach more than 7Mbps. And not once did I get the advertised speed of 10Mbps. I understand that the cable broadband network is shared and that download speeds vary. But I conducted these tests in the middle of the day, when I'd guess that most people in my apartment building and in my neighborhood are at work.