The first series of tests I performed was on my Dell PC laptop, and it reported the lowest speed, about 1.1Mbps on the download and 416Kbps on the upload. I called Time Warner Cable to see if there was a problem. The technician I spoke with said that my connection seemed fine on his end. He explained that the 10Mbps service I subscribe to is not a guarantee and that speeds "can go up to 10Mbps." He also emphasized that speeds fluctuate and vary based on time of day and how heavily utilized the network is. He also explained that sometimes different neighborhoods get better service than others. Still, he agreed that the speeds on my connection were too slow. He said I should be getting a consistent reading of around 7Mbps on my download link.